David Delgado

I am a motivated, highly organized customer service manager with four years experience.
I am successful in implementing and carrying multiple tasks. I have a Background in various
customer service fields and I have excelled in all, also a proven success in forging relationships with
both internal corporate personnel as well as with clients. I am detail oriented and focused on
customer satisfaction and the overall perspective of the company to the public. I am Looking to
leverage my strengths as a leader and as a contributing team player.

Professional experience

Cantor Fitzgerald / Delivery.com, New York, N.Y. 01/2007- Present

Customer service manager / Sales representative

Responsible for training of new customer service personnel
Reviewing customer service agents work
Explanation of services to potential clients
Data Entry
Contract review
In 2010 lead the company for eight months in a row in sales revenues
Worked in conjunction with upper management to assure proper procedures
where implemented within customer service as well as sales.

Rent-A-Center, Bronx, N.Y. 06/2005- 10/2006

Account Manager

Training of new staff
Telemarketing
Data entry
Coordination of the repossession of delinquent accounts
Moderate accounting
Over looking the care of company vehicles

Key Systems, New York, N.Y. 03/1997- 05/2005

Computer Technician

Provided desk top support for multiple prestigious accounts such as
Universal Records, World Trade Center, Metropolitan Museum of Art and as well as
in house staff.
Monitored and prevented as well as resolved technicalities for
all computers and printers.
Certified as a technician for multiple computer series and printers by Dell, Compaq,
Apple, HP and IBM.
Certified as well by Comptia as an A+ Technician.

Education

New York City College of Technology 01/2008- Present

Currently pursuing my major in Graphic Art and Advertising

Professional Development

Technology Skills: Microsoft word, Excel, Outlook, Power Point, Adobe Photoshop,
Adobe Illustrator, Adobe Indesign I am also a certified tech as described above.

Languages: Proficient in Spanish and basic knowledge of Italian.